（Full-time） Office Manager job at North Coast Dentists

Key Responsibilities
Oversee and manage front office team, including scheduling and coordination with dental claims manager
Present treatment plans clearly and confidently to patients, helping them understand value and urgency of care
Secure treatment acceptance and treatment financing options including follow through on unscheduled treatment
Manage insurance workflows: verification, breakdowns, claims submission, and follow-up
Ensure accurate and timely collections (patient portions and insurance AR)
Monitor and improve key metrics: case acceptance, collections, aging, and production
Coordinate closely with clinical team to ensure seamless patient experience
Train and mentor front office staff to improve performance and accountability

*Performance-based bonus structure focused on overall practice success, team performance, and treatment completion—not sales pressure
*Paid Time Off:
*40 hours front-loaded sick pay
*Health Benefit: Employer-contributed medical insurance stipend
*Retirement Plan: Company-sponsored plan with employer match available after 1 year of successful employment
*In-House Dental Benefits for you and your immediate family

Work Hours : Mon to Thursday 8am to 5pm (Friday is 1/2 day Admin time no patients)

Strong experience with Dentrix (required)
Proven ability in treatment plan presentation and case acceptance
Deep understanding of dental insurance (PPOs, breakdowns, EOBs, claims)
Strong collections and AR management experience
Leadership experience managing or supervising team members preferred
Excellent communication and patient relationship skills

Familiarity with Dentrix Software a plus
Bilingual (Spanish/English) is a plus
Experience with advanced dental procedures
In-depth knowledge of dental insurance helpful