Dental receptionist / admin (Full-Time) job at Fairlawn Dental Care

Patient Concierge: Greet patients warmly upon arrival, manage the check-in/check-out process, and ensure all new patient paperwork is completed accurately.

Schedule Orchestration: Efficiently manage the practice calendar, scheduling appointments to optimize flow while accommodating emergency "squeeze-ins" with grace.

Insurance & Billing Navigation: Verify insurance benefits prior to appointments, explain treatment plans/co-pays to patients, and process payments securely.

Communication Hub: Answer multi-line phones, respond to patient inquiries via email or text, and manage appointment confirmations and follow-ups.

Administrative Support: Maintain digital patient records in strict accordance with HIPAA regulations and assist the clinical team with referral coordination.

Financial Security: 401(k) retirement plan with company matching.

Health & Wellness: Health insurance contributions and Paid Time Off (PTO).

Dental Perks: Dental benefits for the employee and their immediate family.

Additional Perks: Employee discounts, flexible scheduling, and a bonus program currently in development.

Monday, Tuesday, Wednesday, Thursday, and Saturday.

Experience: At least 1 year of experience in a dental or medical office setting is preferred (experience with dental software like Dentrix or Eaglesoft is a major plus).

Knowledge: Familiarity with dental terminology and a solid understanding of dental insurance verification processes.

Soft Skills: Exceptional interpersonal skills—you must be comfortable talking to people and handling occasional high-pressure situations with a smile.

Tech-Savvy: Proficiency in Microsoft Office and the ability to learn new practice management software quickly.

Education: High School Diploma or equivalent required.