（Full-time） Front Office at Biologic Dental Office job at Synergy Dental Center - Sturgis

As a Front Desk / Administrative Coordinator at Synergy Dental Center, you play a key role in the patient experience from start to finish. This position is responsible for creating a warm, organized, and efficient front office environment while helping guide patients through their care.

Primary responsibilities include:
Answering phones and communicating clearly and professionally with patients
Checking patients in and out in a warm and efficient manner
Scheduling appointments and actively helping maintain a full, productive schedule
Coordinating with the Treatment Coordinator to support case acceptance and patient flow
Explaining treatment in a clear, confident, and supportive way
Collecting payments and reviewing financials with patients
Responding to emails and managing patient communication
Accurately documenting all patient interactions and phone calls
Following up with patients regarding treatment, scheduling, and communication
Supporting daily office flow and assisting the team where needed
Assisting the Office Manager with administrative tasks and day-to-day operations

Key expectations:
Maintain a high level of organization and attention to detail
Ensure all patient communication is documented clearly and thoroughly
Help create a positive, welcoming experience for every patient
Be proactive in keeping the schedule full and running smoothly
Communicate effectively with both patients and team members
Take initiative and follow through on tasks and responsibilities

This role is not just administrative. It involves helping patients feel informed, supported, and confident in their care.

We’re looking for someone who takes pride in both the details and the patient experience, and who wants to be part of something meaningful.

Monday–Thursday, 8:00 AM–4:00 PM. Morning huddle begins at 7:30 AM, so the office must be opened and prepared prior to that time. Patient appointments conclude at 4:00 PM, followed by end-of-day front office organization before departure.

Fridays may be required periodically for surgery days or team trainings.

Warm, friendly, and welcoming to every patient interaction
Highly organized and detail-oriented
Proficient in note-taking and able to accurately document patient communication
A clear and confident communicator (in person, phone, and written)
Able to multitask and stay composed in a fast-paced environment
Reliable, punctual, and prepared to start the day with the team
Comfortable with computers, scheduling systems, and learning new software
A team player who takes initiative and follows through