Dental Services Coordinator (Full-Time) job at Impact Dentistry

As a Dental Treatment Coordinator, you will play a key role in the success of our practice by assisting patients in navigating their treatment options, scheduling appointments, managing insurance verification, and ensuring a seamless patient experience from start to finish. You will be a vital part of the team, acting as a liaison between the dental providers and the patients.

Key Responsibilities:

*Treatment Planning: Work closely with the dentist and dental hygienists to provide patients with detailed explanations of recommended treatment plans, answering any questions they may have.
*Insurance Verification: Work with our verifications staff to get insurance benefits verified and assist with pre-authorizations to ensure coverage for necessary treatments.
*Financial Counseling: Help patients understand their financial responsibilities, offer payment options, and provide information about financing solutions when necessary.
*Scheduling Appointments: Coordinate and schedule patient appointments to ensure efficient flow and timely delivery of care.
*Patient Communication: Communicate effectively with patients to follow up on appointments, confirm treatment details, and resolve any issues or concerns.
*Documentation: Maintain accurate records and notes of patient treatment plans, insurance information, and financial agreements in the practice management software.
*Patient Advocacy: Advocate for the patient’s needs and preferences while ensuring the practice’s guidelines are followed.
*Collaborative Teamwork: Work alongside the front office staff, dental assistants, and clinicians to deliver the highest standard of patient care.

Work Hours: Monday - Thursday 7:30am - 6:30pm

*Computer literate
*Experience with cloud based software and apps.
*Microsoft Word and Excel, and/or Google Sheets and Docs, and/or Pages and Numbers experience
*Great phone etiquette.
*Professional attitude.

Qualifications:
-1+ Years previous experience IN A DENTAL OFFICE, preferably in a treatment coordinator, or Specialty Treatment Coordinator role. We will also accept a minimum of 1 year experience as an above average dental front office, or dental insurance role.
-Knowledge of dental terminology, treatment procedures, and insurance processes and verbiage.
-Strong organizational skills with the ability to manage multiple tasks simultaneously.
-Excellent communication and customer service skills.
-Proficient in a dental software (Dentrix, Curve, Open Dental, etc).
-Familiarity with insurance verifications
-Understanding of dental insurance claims processing and End of Day processes.
-Ability to build rapport and establish trust with patients.
-High attention to detail and accuracy.
-A positive, can-do attitude and a team-oriented mindset is a MUST!