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Dental Front Office Assistant at WorkSource Oregon
Last updated: August 21, 2024
Job Listing
| Title | Dental Front Office Assistant |
|---|---|
| Company | WorkSource Oregon |
| Location | Coos Bay, OR |
| Description |
REQUIREMENTS: High school diploma/GED required. Requires CPR certification within 90 days of hire. * One year of experience in customer service or reception, preferably in a dental office setting. * Knowledge of medical/dental terminology and organizational services. * Knowledge of administrative processes, procedures, claims processing, and preparing patient charts. * Ability to use spreadsheets and word processing software. * Ability to elicit appropriate information to route calls to the appropriate person. * Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls. * Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software. * Ability to maintain a high level of confidentiality * Ability to type a minimum of 55 WPM and operate a 10-key calculator by touch. * This is a Safety Sensitive Position as defined in the Alcohol & Drug Policy. * This position is subject to pre-employment drug testing. * This is a covered position which requires background check that includes fingerprinting. JOB DUTIES: * Knowledge of staff responsibilities to accurately direct callers. * Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries. * Confirm patient eligibility for dental insurance coverage. * Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments. * Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed. * Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas. * Facilitates patient flow and communicates delays with patients and clinical staff. * Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality. * Explains financial requirements to the patients or responsible parties and collects copays as required. * Responsible for keeping the reception and patient waiting areas, and office files clean and organized. * Monitors medical office supplies and inventory needs, places orders and oversees office equipment. * Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients' late arrival; rescheduling or moving late arriving patients when necessary. ' Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations. ' Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments. HOURS: Full time - Days PAY: Starting at $18.93 / hour WORKSITE: Coos Bay, Oregon |
| Citation |
United States Department of Labor Employment and Training Administration (DOLETA) Minnesota Department of Employment & Economic Development (DEED)
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