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Telephonic Medical Assistant at Actalent

Last updated: September 12, 2024

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Title	Telephonic Medical Assistant
Company	Actalent
Location	Hillsboro, OR
Description	Description: We are hiring Telephonic Medical Assistants to support the influx of new patients, during the Open Enrollment period. During this time frame, patients can choose to change/add coverage or either enroll as a new Member or change/remove/add to their existing Medical plan. Once a member has enrolled in benefits, they are routed to the Patient Care Specialist (PCS) team. This team works with the patient to schedule their first appointment with their new provider. Once this appointment is confirmed, the patient is then transferred from the PCS team to the New Member Welcome Desk (NMWD) team. This team is currently made up of 25 Medical Assistants - this is the team that our telephonic Medical Assistants will be joining. The Medical Assistants on the NMWD team work to partner with the patient to complete all of their new-patient paperwork. That way, this is all completed prior to the patient coming in for their first appointment. This information is gathered prior to the first appointment so that the doctor has all of the information ahead of time and can get straight to the care/treatment plan portion of the appointment. JOB DUTIES: Prepares and organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) and order entries are ready for clinician review prior to appointment time. Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) and objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure). Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify and address health maintenance/care gaps with patient and alerts clinician on those that require his/her attention. Recognizes signs and symptoms of common medical illnesses, abnormal versus new/existing and reports to clinician. Alerts clinician on signs and symptoms requiring immediate attention and respond to directions per clinician.. Use KP HealthConnect and other information systems to document all pertinent data and outcomes of patient care according to standardized procedures and policies such as and not limited to the use of SBAR, KP HealthConnect smarttools, etc. Updates demographic or historical clinical data gathered in the electronic medical record. Skills: medical assisting epic primary care telephonic call center emr medical cma rma customer service health care medical terminology bls triage blood pressure patient education medical record electronic medical record data entry Taking vitals Family medicine Ehr Ekg Blood draw Phlebotomy Insurance verification electronic health record Top Skills Details: medical assisting epic primary care Additional Skills & Qualifications: 6+ months of Medical Assistant experience. Must have Primary Care experience (family medicine, urgent care and other related accepted). National Medical Assistant (MA) Certificate - Cert MUST be through a national accrediting association, such as: AAMA, NCCT, NHA, AMT, etc. Basic Life Support (BLS) Certificate - MUST be through American Heart Association (AHA). Epic experience required (only EMR/EHR accepted). Strong computer skills with ability to navigate multiple screens/tabs. High volume phone experience preferred (not required). Patient first mentality. Proven history of good attendance and reliability. Strong communicator, both written and verbal. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
Citation	United States Department of Labor Employment and Training Administration (DOLETA) Minnesota Department of Employment & Economic Development (DEED)

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