| Description |
Duties & Responsibilities:
- 80% - Program Support- Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Maintains and supports current Quality Initiatives related to specialty care services. Provides reception relief according to business needs. Arranges transportation services with participants, family, caregivers and contracted transportation vendors. Schedules specialty appointments with providers on behalf of participants. Maintains communication with participants and/or families regarding specialty services.Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Maintains and supports current Quality Initiatives related to specialty care services.Provides reception relief according to business needs. Arranges transportation services with participants, family, caregivers and contracted transportation vendors. Schedules specialty appointments with providers on behalf of participants. Maintains communication with participants and/or families regarding specialty services.
- 15% - Administrative Support- Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Coordinates work with other administrative staff within the center. Maintains confidential and sensitive information and files regarding participants, policy and personnel with appropriate follow-up. Coordinates specialty appointments and services in collaboration with the clinical team. Reports any pertinent information to the clinical team and Interdisciplinary Team (IDT) to facilitate completion of specialty appointments. Documents interactions into medical records as per current workflows. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Coordinates work with other administrative staff within the center. Maintains confidential and sensitive information and files regarding participants, policy and personnel with appropriate follow-up. Coordinates specialty appointments and services in collaboration with the clinical team. Reports any pertinent information to the clinical team and Interdisciplinary Team (IDT) to facilitate completion of specialty appointments. Documents interactions into medical records as per current workflows.
- 5% - Completes other projects and duties as assigned
Minimum Qualifications:
High school diploma or equivalent PLUS 1 year of experience working in a clinical setting required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Preferred Qualifications:
- Associate degree.
- 1 year of health care experience.
- Bilingual in one of the threshold languages (Spanish, Vietnamese, Arabic, Farsi, Korean, Chinese).
Required Licensure / Certifications:
- CPR and First-Aid Certification required or must be obtained within six (6) months of date of hire.
- REQUIREMENTS: Drug screen, Physical, Current TB, First Aide & CPR Certified, Hep B or decline, Flu or decline, MMR or decline, Tdap or decline, Varicella or decline.
Knowledge & Abilities:
- Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
- Work independently and exercise sound judgment.
- Communicate clearly and concisely, both orally and in writing.
- Work a flexible schedule; available to participate in evening and weekend events.
- Organize, be analytical, problem-solve and possess project management skills.
- Work in a fast-paced environment and in an efficient manner.
- Manage multiple projects and identify opportunities for internal and external collaboration.
- Motivate and lead multi-program teams and external committees/coalitions.
- Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Physical Requirements (With or Without Accommodations):
- Ability to visually read information from computer screens, forms and other printed materials and information.
- Ability to speak (enunciate) clearly in conversation and general communication.
- Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
- Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
- Lifting and moving objects, patients and/or equipment 26 to 50 pounds
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
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