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Referral Coordinator - Hybrid at WorkSource Oregon
Last updated: August 21, 2024
Job Listing
| Title | Referral Coordinator - Hybrid |
|---|---|
| Company | WorkSource Oregon |
| Location | Coos Bay, OR |
| Description |
REQUIREMENTS: High school graduate or GED equivalent. Current CPR certification. * Two (2) years previous experience as Referral Coordinator. * Previous medical field experience and/or referral processing, data entry. Tribal Clinic experience. Multi-lingual.
evenings and weekends. * Excellent English oral and written communication skills. * Excellent English oral and written communication skills. * Excellent English oral and written communication skills. * Excellent knowledge of laws and regulations governing medical records and medical office management. JOB DUTIES: * Process referrals according to level of urgency in timely manner. * Entry of all referral information into specialized reports. Documentation of all interventions to include date and time. * Documents necessary information pertaining to referral order in patient's electronic health record. * Submits and obtains authorizations to insurances, tracks the status of authorizations, and once approved, documents procedure approval number and authorization period in the referral tracking system. * Coordinates between patient and specialty provider to schedule appointment. Provides patient with special instructions as needed. * Communicates with primary care provider to inform of any delays or barriers to care. * Communicates with patient if any delays in scheduling appointment. * Monitors patient compliance and re-schedules appointments as needed. * Responsible to track reports and to make sure that all reports are received in a timely manner. * Close referrals once the report is received, with documentation in patients' chart. * Works with primary care provider to work on re-processing authorization denials. * Manage referrals at every stage to avoid backlog. * Collaborates with all clinical staff to identify patients that may benefit from specific program enrollment due to patient conditions and/or needs. * Send 'trying to reach you' letters to patients when unable to contact by phone. * Handle all incoming calls for referrals in a courteous manner. Provides callers with an answer to their questions as best as possible, seeking additional help by provider as needed. * Seeks assistance of supervisor when unable to process referrals in timely manner to avoid backlog and delays in care for patients. * Actively provides willingness to help and maintain professional relationships with coworkers. * Performs other duties as needed within scope of practice. Responsible for having current CPR card. Always greets patients, visitors and providers in a courteous and respectful manner; responds to patients with empathy and positive interpersonal skills; consistently handles all requests in a positive manner. HOURS: Full time - Days - PAY: Starting at $18.93 / hour WORKSITE: Hybrid ' Onsite 1 day/week or more Three Rivers Health Center 150 S. Wall Street Coos Bay, Oregon 97420 |
| Citation |
United States Department of Labor Employment and Training Administration (DOLETA) Minnesota Department of Employment & Economic Development (DEED)
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