（Full-time） Front Desk Coordinator job position at Confident Smiles of Laurens

A Front Desk Coordinator plays a crucial role in ensuring smooth operations and an excellent patient experience. Their responsibilities typically include:

🦷 Patient Interaction and Customer Service
✅ Greeting patients warmly and making them feel welcome
✅ Checking in patients and updating their records (information, insurance, photo)
✅ Answering phone calls, scheduling appointments
✅ Confirming upcoming reservations
✅ Addressing patient inquiries about services, insurance, and payments
✅ Respond to online inquiries within an hour
✅ Checking patients out, collecting out of pocket or deposits
📅 Scheduling and Office Coordination
✅ Managing the appointment calendar to optimize Doctor’s and Hygiene’s time
✅ Using Practice HQ to maximize schedule
✅ Making Eaglesoft updates – block notes, handling cancellations and rescheduling requests, moving cancelled or no show
✅ Ensuring emergency cases are accommodated appropriately
✅ Tracking call conversion rates
✅ Looking back through calls daily; calling back anyone who wasn’t scheduled or responded to
✅ Following up on all inquiries/patients within 24 hours that did not schedule
📂 Administrative and Office Support
✅ Maintaining a clean and organized front desk area
✅ Managing patient records and ensuring HIPAA compliance
✅ Assisting the dental team with daily operational tasks
✅ Other metrics to be discussed and learned

4 day work week.
IRA 3% match
Aflac subsidy
Dental coverage

Monday-Thursday 7:10am to 4:30pm

A caring professional with a proven track record of closing treatment plans efficiently
Strong interpersonal skills to build trust and rapport with patients
A proactive approach to problem-solving and revenue generation
Ability to thrive in a fast-paced environment
If you’re ready to make a significant impact in our practice and help us deliver exceptional patient care while driving revenue, we’d love to hear from you!