（Full-time） Orthodontic Front Desk Coordinator job at Golub Orthodontics - Westwood

Patient Engagement: Act as the primary point of contact, greeting patients and handling all customer inquiries with professionalism.

Complex Scheduling: Manage the orthodontic calendar, coordinating appointments across multiple providers and office locations.

Administrative Support: Perform medical administrative tasks, including managing patient records and processing orthodontic documentation.

Office Coordination: Facilitate smooth daily operations by communicating effectively between the clinical team and the patients.

Financial Assistance: Support patients with check-in/check-out procedures and basic administrative billing inquiries.

Multi-Location Support: Travel and work effectively across our main office and two satellite locations to ensure consistent service.

401(k) Retirement Plan with company matching.

Paid Time Off (PTO).

Employee discounts on services.

Professional development assistance.

Standard Hours: Monday through Friday, 8:45 AM – 6:00 PM.

Variable Shifts: One late night per week (until 8:00 PM) and occasional early morning starts.

Weekend Status: Closed Saturday and Sunday.

Certification: High School Diploma or equivalent.

Experience: Previous experience in medical administrative support or a high-volume reception role.

Communication: Exceptional verbal and written communication skills with a focus on patient interaction.

Organization: Proven ability to manage medical scheduling and multitasking in a fast-paced environment.

Reliability: Valid documentation and ability to travel to all three office locations as required.

Mid-Level Experience: 2+ years of experience specifically within an Orthodontic or Dental setting.

Technical Skills: Proficiency in orthodontic office management software.

Customer Service: Advanced training or experience in customer relationship management.