Front Desk Receptionist (Orthodontic Office) (Full-Time) job at OrthoSpaceship- Hakim Orthodontics

FULL JOB DESCRIPTION:

We're a thriving Orthodontic office on a mission to be the leading Orthodontic office in the city,, and we're seeking a dedicated and enthusiastic Front Desk Receptionist to join our dynamic team. This is a fantastic opportunity to grow with a company that values innovation, collaboration, and excellence in Orthodontics — and to be a part of building something BIG.

OUR STORY:

Our practice was founded in 1972, with a vision for a cutting-edge Orthodontic practice, coupled with 5 star service. We quickly became the premier office for some of the world’s biggest celebrities, and the larger LA community, and we’ve treated patients from over 100 countries. We also have patients who come to see us from all 6 continents.

OUR VISION:

Imagine a world where patients can’t wait for their next Orthodontic appointment, and feel confident in their smiles. That's the world we're striving to create. As our Front Desk Receptionist, you'll play a vital role in bringing this vision to life.


WHY YOU'LL WANT TO WORK WITH US: (if you’re the right person!)

If you’re the right person, here’s why you’ll love this position:

Be A Part of Something Bigger Than Yourself. You’ll be helping delight patients beyond their expectations, and building a memorable experience they’ll always look back on.
You’ll Matter. You’re not just expected to do what you’re told. You’re expected to bring ideas, and help us improve. Your voice and opinions matter.
Have Clarity. Know exactly what’s expected of you — and how your job performance will be measured.
Work with Systems. You’ll have access to every SOP you need to be able to do your job.


WHO ARE WE LOOKING FOR?

We are looking for someone who is in the top 1% of Front Desk Receptionists, with these characteristics:

You’re Someone Who Does More, and Better Work Than Expected. You don’t do the bare minimum to get by, but always go above and beyond in everything you do.
You Are Able to Maintain a Positive Outlook and Demeanor. It’s impossible to never have a patient feel upset. We’re looking for someone who can turn those moments into moments of delight.
You Have Excellent Communication Skills.After all, you’ll be communicating with people throughout the day!
What Qualifications Are Needed for the Job?

If you have these qualifications, you are right for the position:

1+ Years Experience In a Front Desk or Customer Service Role

YOUR RESPONSIBILITIES

The mission for your role is to provide exceptional front-of-house service, ensuring a positive and memorable experience for all patients of our office. This includes greeting patients, scheduling appointments, answering phone calls, and maintaining a clean and organized reception area.

Greeting and Welcoming Patients: Greets patients warmly and promptly upon arrival, making them feel comfortable and at ease.
Managing Appointments: Efficiently schedules and manages appointments, ensuring minimal wait times and accurate recordkeeping.
Answering Phone Calls: Answers phone calls promptly and courteously, providing accurate information and directing callers to the appropriate staff member.
Maintaining Reception Area: Keeps the reception area clean, organized, and stocked with necessary supplies.
Assisting with Administrative Tasks: Assists with administrative tasks as needed, such as filing, photocopying, and data entry. And more…

32 hours total- 4 days- 8 hours shifts

Computer savvy- knowledge of Microsoft office and google suite

Experience with Dolphin management