（Full-time） Front Desk Scheduler/ Treatment Coordinator job at San Bruno Dental Excellence

Patient Engagement: Greet patients professionally, manage inquiries via phone and email, and ensure a positive office experience.

Treatment Coordination: Present treatment plans clearly, explaining procedures, timelines, and fees to patients to help them move forward with care.

Financial Management: Verify insurance benefits, explain coverage details, coordinate financial arrangements, and process billing accurately.

Schedule Optimization: Manage provider schedules by booking, confirming, and following up on unscheduled treatment to ensure efficient office flow.

Administrative Operations: Maintain accurate electronic patient records and manage the recall system to ensure consistent patient care.

Retirement: 401(k) plan options.

Time Off: Paid Time Off (PTO) and Paid Sick Time.

Perks: Employee discounts on dental services.

Development: Comprehensive training provided for the right candidate.

Need availability Sundays through Thursdays

Monday: 8:00 AM – 6:00 PM

Tuesday: 8:00 AM – 6:00 PM

Wednesday: 8:00 AM – 6:00 PM

Thursday: 8:00 AM – 5:00 PM

Sunday: 8:00 AM – 5:00 PM

Friday & Saturday: Closed

Proven experience in patient interaction and customer service.

Strong written and verbal communication skills.

Experience working in a private practice setting.

Excellent organizational skills and a high level of attention to detail.

Ability to multitask effectively in a fast-paced environment.

1–2 years of dental front office experience.

Strong knowledge of dental terminology and insurance (PPO/HMO).

Proficiency with dental software such as Dentrix, Eaglesoft, or Open Dental.

Familiarity with presenting complex dental financial arrangements.