（Full-time） Dental receptionist / admin job at ALICIA D MURRAY DDS PLLC

ESSENTIAL FUNCTIONS:

Maintain a welcoming, cheerful, and professional reception area.
Greet people entering the dental clinic and determining the nature and purpose of the visit.
Schedule, reschedule or cancel patient appointments on the telephone, by text, by email and in person.
Schedule all follow up appointments.
Assist patients with filling out information forms using a digital device such as an iPad.
Assist with maintaining patient charts, clinic progress notes, and NSO clinic records.
Register new patients according to established office protocols.
Assist patients to complete all necessary forms and documentation via online patient portal or on iPads in the office.
Verify and update patient information.
Performing general office duties, such as answering telephones, photocopying, filing and faxing.
Operate multiple telephone lines, screen and forward calls as well as provide information and take detailed messages.
Enter all relevant patient information into the data system.
Maintain and manage patient records in compliance with privacy and security regulations.
Provide telephonic reminders for patients that have not confirmed their appointment.
Respond in a timely manner to appointments requested through the RevenueWell system.
Respond and comply with requests for information.
Check daily appointment schedule and ensure appointments are scheduled to goal.
Maintain Quick Fill list, to fill in cancelled appointments.
Organize referrals for other dental or medical specialists.
Scan appropriate documents such as medication lists and medical consultations into patient charts.
Dispatch lab work appropriately.
Inform patients of financial policies according to clinic protocol.
Safeguard patient privacy and confidentiality.
Check patients out of the clinic and take payments for services.



WORKING CONDITIONS:

The work requires lifting of supply boxes in the medium range (up to 30 lbs.)
Majority of time spent in this position is in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
May risk exposure to biohazards (ex. Blood and disinfectant chemicals) and communicable diseases
Work is performed sitting much of the time
Occasional periods of high stress
Scheduled shift varies, all employees are required to work one Saturday per month.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Monday to Friday

OSHA (regulatory compliance area)
Computer operation
Spanish
Achieving HIPAA compliance
Financial transaction processing
Medical software
Phone communication
Dental receptionist
Word processing
Computer literacy
Maintaining patient confidentiality
Greeting customers
HIPAA
Filing
English
Medical scheduling
Administrative experience
Medical administrative support
Dental terminology
Database management
Task prioritization
Dental x-ray
Eaglesoft
Data entry
Organizational skills
Multi-line phone systems
Patient interaction
Clerical experience
Productivity software
Progress documentation
Guest services
Managing patient records
Referral coordination
Communication skills
Entry level
Mobile devices
Client interaction via phone calls

MINIMUM JOB REQUIREMENTS:

Experience working with the homeless and underserved population is preferred.
Clearance of background check, credit check and drug screen.
Knowledge of dental terminology is advantageous.
Exceptional organization skills
Exceptional customer service skills, with excellent phone etiquette

Ability to effectively communicate in English and Spanish orally and in writing.
Have a people first attitude.
Must be dependable, have strong communication skills, be well organized, can prioritize and be able to work under pressure.
Must maintain good relationships with dentists, hygienists, the clinic manager and other health care employees
Must be detail oriented and have proven track record for accuracy
Maintain HIPPA and OSHA compliance
Requires knowledge of administrative and clerical procedures. This includes intermediate computer skills, such as word processing, database management, electronic mail, spreadsheet, graphics, etc.
Knowledge of Eaglesoft software and digital x-ray is preferred.
Knowledge of RevenueWell’s patient communication software preferred.
Knowledge of dental terminology and charting practices preferred.
Ability to respect and maintain confidentiality
Ability to be culturally sensitive to the needs of medically indigent
Ability to respond to new client needs
Ability to work effectively in a dynamic clinical environment and to handle multiple demands and responsibilities.