（Full-time） Front Desk Associate/Treatment Coordinator job at Dental 360 & Associates - Waukesha

Welcome patients and visitors warmly and professionally upon arrival.
Answer incoming phone calls, schedule appointments, and respond to patient inquiries promptly.
Verify patient insurance eligibility and benefits; assist with billing, claims, and payment processing.
Maintain and update accurate patient records and data in Dentrix Ascend or other practice management software.
Coordinate treatment plans and communicate effectively with patients to facilitate understanding and acceptance of proposed care.
Collaborate closely with dental and medical staff to ensure efficient patient flow and office operations.
Prepare and manage administrative documentation, including filing and data entry.
Ensure strict compliance with HIPAA regulations to protect patient privacy and confidentiality.
Assist with insurance authorizations and treatment plan presentations to patients.

Paid time off and flexible scheduling options.
Employee discount programs.
Referral program with incentives.
Professional development assistance to support career growth.
Employee assistance program for personal and professional support.

Office hours: 9:00 AM – 6:00 PM (Monday through Wednesday and Friday).
Thursday and Saturday hours: 9:00 AM – 2:00 PM.
Sundays closed.

High school diploma or equivalent (GED).
Previous experience in a front desk role or administrative capacity within a dental or medical office preferred.
Excellent verbal and written communication skills.
Proficient with Microsoft Office Suite (Word, Excel, Outlook).
Knowledge of dental or medical terminology is advantageous.
Experience with dental practice management software such as Dentrix, Eaglesoft, Epic, or Clinical Works is a plus.
Strong organizational skills, attention to detail, and ability to multitask effectively.
Commitment to providing exceptional patient service.

1+ year of experience in customer service and dental billing/receptionist roles preferred.
Familiarity with Dentrix Ascend software is a strong plus.
Comfortable working in a fast-paced, collaborative team setting.