（Full-time） Front Desk Administrative Team Lead job at Perinton Dental Group

First point of contact for our patients, playing a key role in ensuring a welcoming and professional experience. Answer phone calls and respond to patient inquiries. Manage patient check-in and check-out. Schedule, cancel and reschedule patient appointments. Assist with patient billing, including providing detailed explanation of procedures, insurance coverage and financial policies. Verify patient insurance coverage and process insurance claims, ensuring accuracy in documentation and timely submission. Handle patient intake forms, updates and other administrative paperwork as required. Update dental charts and patient electronic records with x-rays, treatment plans and financial/insurance information. Calculate fees, coordinate financial agreements and process payment including cash and credit card transactions. Coordinate with clinical team to ensure seamless communications between front desk and treatment rooms. Provide support, guidance and leadership to front desk team by engaging with the team, helping the team to thrive and advocating for their individual needs. Assist with ordering office supplies and maintaining a clean & organized front desk and patient waiting area. Support various office functions and assist with additional administrative tasks as needed.

In-house dental plan available

Work hours are Monday thru Friday, 8:00am - 5:00pm, 1 hour lunch break and No Weekends. One day during the week will be a designated as a 1/2 work day.

We are looking for an individual who is proactive, detail-oriented and possess qualities of proficiency, dedication, and leadership skills that prioritizes others. Possess excellent customer service skills, with the ability to handle sensitive situations with professionalism and empathy.