（Full-time） Bilingual Treatment Coordinator job position at Capistrano Dental Group

Present and explain treatment plans clearly to patients, offering financing options to help close treatment cases.
Oversee daily office operations, maintaining smooth workflow and patient scheduling.
Demonstrate strong knowledge of insurances, including Dentical and PPOs, handling eligibility and benefits verification.
Schedule patient appointments efficiently, looking for opportunities to optimize productivity.
Post completed treatments and handle billing in coordination with insurance companies.
Assist both new and existing patients with appointment management and inquiries.
Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and OSHA regulations.
Collaborate cross-functionally with other departments to improve operational processes and patient satisfaction.
Exhibit strong leadership and supervisory skills, supporting team development and maintaining a positive workplace environment.

Monday: 9 AM – 6 PM
Tuesday: 9 AM – 6 PM
Wednesday: 9 AM – 6 PM
Thursday: 9 AM – 6 PM
Friday: 9 AM – 6 PM
Saturday & Sunday: Closed

Fluency in both Spanish and English (verbal and written) is mandatory.
Proven experience as a dental front desk receptionist and treatment coordinator.
Proficient with Dentrix dental software and Microsoft Excel.
Strong familiarity with dental insurance protocols, billing, and verification processes.
Excellent customer service skills with the ability to remain calm and professional in fast-paced, high-pressure environments.
Experience in sales or treatment presentation to patients is essential.
Demonstrated leadership or supervisory experience in a healthcare or dental office setting.
Knowledge of healthcare management principles and dental office compliance (including OSHA and HIPAA).

Prior experience working in a predominantly Spanish-speaking community or similar demographic.
Background in healthcare administration or management.