（Full-time） Front Desk Scheduling Coordinator job at Schoolhouse Orthodontics

Greet and welcome patients with a warm, professional demeanor
Schedule and confirm patient appointments efficiently to optimize office workflow
Manage patient check-in and check-out processes, ensuring accuracy in patient information and financial transactions
Communicate effectively about treatment plans, payment options, and appointment policies
Provide outstanding customer service to patients of all ages, particularly children and families
Handle incoming phone calls, answer inquiries, and direct calls to appropriate staff
Collaborate with clinical and administrative teams to ensure smooth office operations
Maintain a clean and organized front desk area
Demonstrate strong financial communication skills and assist patients with insurance, billing, and payment questions
Work independently yet stay engaged as a valuable team member
Maintain confidentiality and comply with HIPAA and professional office policies

Monday: 9 AM – 5 PM
Tuesday: 8 AM – 5 PM
Wednesday: 2 PM – 7 PM
Thursday: 9 AM – 5 PM
Friday: 9 AM – 6 PM
Saturday & Sunday: Closed

Honest, hardworking, and strong work ethic
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Comfort working with children and adults in a healthcare environment
Ability to work independently and as part of a team
Availability for 1 early morning shift and 1 late evening shift per week
Reliable commute or relocation to Nazareth, PA

Prior front desk or scheduling coordinator experience in a healthcare or orthodontic setting is a strong plus
Strong sales and financial communication abilities
Ability and openness to learn new skills and adapt to office practices