（Full-time） Treatment Coordinator job at Henderson Mill Dental Care

Reports To: Operations Manager

Job Summary:
The Treatment Coordinator/ Business Assistant ensures quality dentistry is financially available
to patients, communicates with patients regarding their treatment plan, determines the best
option for financing the recommended treatment, and arranges appropriate financial plans with
patients.


Essential Duties:
• Prepares patient financial action plans.
• Research patient insurance benefits on diagnosed treatment.
• Coordinates patient financial arrangements according to the financial policy.
• Maintains appropriate financial documentation, including signed financial agreements if
financing treatment.
• Records patient financial discussions.
• Presents the treatment plan, using models and diagrams, as necessary, and provides
patient with related literature.
• Arranges the patient’s treatment-planning schedule and books appointments.
• Monitors payments to ensure treatment financing is followed through appropriately.
• Reviews patient charts for any incomplete treatment.
• Verifies charts have complete insurance information.
• Estimates costs of treatment provided.
• Contacts patients when pre-authorization is received and proceeds with scheduling.
• Provides insurance predetermination documentation to patients if required, contacts the
patient to make financial arrangements, and schedules treatment.
• Answers telephone, routes calls, provides information, and takes messages in
accordance with practice procedures.
• Serve as back up support to Insurance Coordinator and Financial Coordinator.

Knowledge/Skills/Abilities:
• Knowledge of treatment coordinator procedures.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment including: telephones, calculators,
copiers, fax, computers, and computer software (MS Excel, Word, Practice Management
software).
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the doctors, co-workers, and patients.
• Ability to work cooperatively with management, team members, and patients.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts, draw valid conclusions, and maintain
confidentiality.
• Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.


Education / Experience:
• High school diploma or equivalent
• Minimum of 1 year(s) relevant experience in the dental profession.


Physical and Environmental Requirements:
• May be required to lift up to 20 lbs.
• Sedentary position: may be required to sit for long periods of time.
• Hearing: able to satisfactorily communicate with patients, doctor, and other team
members to ensure that verbal communication is clearly understood, or a satisfactorilyequivalent
method of communication.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard
or operate equipment.
• Vision: close vision, depth perception, and ability to adjust focus.
• Occasional exposure to toxic or caustic chemicals and radiation.
• Exposure to moderate noise levels.
• Exposure to hectic, fast-paced, high anxiety environments.
Additional or different duties may be assigned occasionally at employer’s discretion.

- Work Hours: Monday, Tuesday, Wednesday, Thursday: 7:30 AM - 5 PM; Friday: 7:30 AM - 1 PM.
- Breaks: 60-minute meal break (not counted as work hours).
- Weekend Work: No weekend shifts required.