（Full-time） Front Desk Receptionist job position at SCONZO & SCIASCIA General Cosmetic and Family Dentistry

A dental receptionist is the first point of contact for patients in a dental office, handling a range of administrative and customer service tasks. They manage patient scheduling, maintain records, handle billing and insurance, and ensure smooth front desk operations. Essentially, they play a crucial role in both patient care and the overall efficiency of the dental practice.
Here's a more detailed breakdown of their responsibilities:
Patient Interaction & Scheduling:
Greeting patients: Welcoming patients as they arrive, creating a positive first impression.
Scheduling and confirming appointments: Managing appointment calendars, scheduling new appointments, and confirming existing ones.
Answering phones: Handling calls, addressing inquiries, and directing calls appropriately.
Managing patient records: Updating patient information, maintaining accurate records, and ensuring confidentiality.
Billing and Insurance:
Processing insurance claims: Submitting claims to insurance companies and tracking their progress.
Handling payments: Collecting payments from patients, managing billing, and coordinating financial arrangements.
Insurance verification: Verifying patient insurance coverage and benefits.
Administrative Tasks:
Managing office supplies: Ensuring the front desk and waiting area are well-stocked and organized.
Filing and data entry: Maintaining patient records, both physical and electronic, and performing data entry tasks.
General office duties: Handling correspondence, managing mail, and performing other administrative tasks as needed.
Skills and Qualities:
Excellent communication skills: Both written and verbal, to effectively communicate with patients and colleagues.
Strong customer service skills: Providing a friendly and helpful experience for all patients.
Organizational skills: Managing multiple tasks, prioritizing, and maintaining a tidy workspace.
Attention to detail: Ensuring accuracy in patient records, billing, and other administrative tasks.
Computer literacy: Proficiency in using dental software, managing electronic health records, and other computer applications.
Ability to work independently and as part of a team: Dental receptionists often work with minimal supervision, but also collaborate with other dental staff.
Confidentiality: Maintaining the privacy of patient information and adhering to HIPAA regulations

- Work Hours: Monday 7:30AM - 3PM, Tuesday 9:30AM - 7PM, Wednesday 9AM - 3PM, Thursday: 9:30 AM - 8 PM, Friday: 7:30 AM - 3PM.
- Breaks: 60-minute meal break (not counted as work hours).
- Overtime: Overtime available during busy seasons and paid at 1.5x the regular hourly rate.
- Weekend Work: No weekend shifts required.
- Holiday Shifts: Occasional holiday shifts, compensated at double time.

Patient Interaction & Scheduling:
Greeting patients: Welcoming patients as they arrive, creating a positive first impression.
Scheduling and confirming appointments: Managing appointment calendars, scheduling new appointments, and confirming existing ones.
Answering phones: Handling calls, addressing inquiries, and directing calls appropriately.
Managing patient records: Updating patient information, maintaining accurate records, and ensuring confidentiality.
Billing and Insurance:
Processing insurance claims: Submitting claims to insurance companies and tracking their progress.
Handling payments: Collecting payments from patients, managing billing, and coordinating financial arrangements.
Insurance verification: Verifying patient insurance coverage and benefits.
Administrative Tasks:
Managing office supplies: Ensuring the front desk and waiting area are well-stocked and organized.
Filing and data entry: Maintaining patient records, both physical and electronic, and performing data entry tasks.
General office duties: Handling correspondence, managing mail, and performing other administrative tasks as needed.
Skills and Qualities:
Excellent communication skills: Both written and verbal, to effectively communicate with patients and colleagues.
Strong customer service skills: Providing a friendly and helpful experience for all patients.
Organizational skills: Managing multiple tasks, prioritizing, and maintaining a tidy workspace.
Attention to detail: Ensuring accuracy in patient records, billing, and other administrative tasks.
Computer literacy: Proficiency in using dental software, managing electronic health records, and other computer applications.
Ability to work independently and as part of a team: Dental receptionists often work with minimal supervision, but also collaborate with other dental staff.
Confidentiality: Maintaining the privacy of patient information and adhering to HIPAA regulations.