（Full-time） Lead Patient Coordinator job at Honest Teeth

● Review daily schedule and outstanding patient balances needed, prior to daily morning meeting
● Review the need for health and policy document updates. Annual “short history” updates are
required and 5 year “full history” is required
● Ensuring that 95% of patients within the practice are pre-appointed and patient’s co-pays are
collected or planned for with 98% success
● Communicating with patients via their preferred communication medium
● Manage and communicate stock/supply needs to to the management team for patient reception
area, office supply and team common spaces
● Practice opening and closing procedures
● Keeping insurance coverage, patient demographic data, and administrative data up to date.
● Triage emergency patients via their preferred communication method as needed
● Support clinical team’s diagnoses and treatment plans wherever possible
● Generate dental insurance claims, reporting information in a timely fashion
● Schedule new patient and recall appointments accurately and efficiently
● Schedule treatment planned appointments accurately and efficiently
● Discussing estimated insurance coverage with patients
● Establish a rapport with all patients and validate treatment recommendations made by the
doctor
● Using tablets for consent documents and medical history updates
● Stay up-to-date with inter-office communication and attend all administrative department and
staff meetings
● Attending CE/Meetings/Lectures with consultant
● Developing quarterly goals and KPIs with assistance of department lead
● Other duties as assigned by team leader

Schedule will be discussed during the final interview.

5 years working as PCC in a Dental Office Setting