（Full-time） Orthodontic Treatment Coordinator job at Feldman Orthodontics - Wallingford

Manage all new and pre-treatment patient processes including confirmation calls, greeting patients, presenting treatment plans and financial options, and completing contract paperwork.
Maintain the observation program by scheduling follow-up appointments and ensuring patients remain engaged in their treatment journey.
Follow up with pending patients via phone calls and emails, tracking communications on logs and spreadsheets.
Monitor and review daily, weekly, and monthly schedules to ensure all new patient and observation appointments are booked efficiently.
Provide excellent customer service and clear communication to both adult and pediatric patients.
Serve as a liaison by communicating with referring doctors, insurance companies, and other external contacts.
Support marketing campaigns, patient events, and community programs to help grow the practice.
Provide backup assistance to the front desk as needed.
Maintain accurate records and tracking of patient contracts, observations, and pending statuses.

Health insurance
Health savings account (HSA)
Paid time off
Profit sharing
Uniform allowance

Monday to Friday: 8:00 AM – 5:00 PM
No weekends

Infection Control Certification (ICE) and Radiology Health and Safety (RHS) certifications required or preferred.
Previous orthodontic office experience highly preferred.
Exceptional customer service skills with the ability to communicate effectively and compassionately with patients of all ages.
Strong organizational skills and attention to detail.
Ability to multitask and work collaboratively with team members.
Comfortable handling financial discussions and explaining treatment plans clearly.
Proficient in managing appointment schedules and patient tracking systems.