（Full-time） Scheduling Coordinator job position at Drum Point Family and Implant Dentistry

Patient Reception & Hospitality: Greet patients warmly upon arrival, creating a welcoming atmosphere. Provide excellent customer service by addressing patient needs and inquiries with professionalism and care.

Appointment Management: Schedule, confirm, and modify patient appointments accurately and efficiently using OpenDental software. Coordinate appointment times to optimize the provider’s schedule and minimize patient wait times.

Communication & Follow-up: Send appointment reminders via phone, email, or text to reduce no-shows and ensure patients are well-informed. Follow up on rescheduled or canceled appointments as needed.

Front Desk Operations: Manage daily front desk activities, including checking patients in and out, verifying insurance information, and maintaining organized and up-to-date patient records in compliance with privacy regulations.

Patient Records & Documentation: Maintain accurate and organized patient files, including treatment plans, insurance information, and communication logs. Assist with documentation related to treatment planning and insurance claims.

Insurance & Financial Coordination: Review Explanation of Benefits (EOBs), explain patient benefits, and assist patients in understanding their insurance coverage and out-of-pocket responsibilities.

Administrative Support: Handle various administrative tasks such as verifying insurance eligibility, processing payments, and managing correspondence related to scheduling and billing.

Team Collaboration: Support the dental team by facilitating seamless patient flow, coordinating communication between staff members, and ensuring that scheduling aligns with treatment plans and provider availability.

Health insurance
Paid time off (PTO)
Employee discounts

Monday to Thursday: 8:30 AM – 6:00 PM
Every other Friday: 9:00 AM – 2:00 PM
Saturday and Sunday: Closed

Proficiency with OpenDental software required
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask and manage a fast-paced front desk environment
Professional and friendly demeanor with a commitment to excellent patient service

2-3 years of experience as a scheduling coordinator or receptionist, preferably in a dental office