（Full-time） Dental receptionist / admin job at Pavilion Dental

Position title: Receptionist / Front Dental Office

Full Time

Main Duties:

Operate telephone switchboard to answer, screen, and forward calls, provide information, take messages, and schedule appointments.
Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
Maintain general cleanliness of the front office.
The person must be a team player, with an outgoing, friendly, and positive personality.
Learn to operate new office technologies as they are developed and implemented.
Memorize and use scripts effectively both over the phone and in person.
answer and manage incoming calls
respond and comply with requests for information
schedule patient appointments
confirm upcoming appointments and recalls according to office protocol
check daily appointment schedules
arrange patient charts for next-day appointments
fill in cancellations and no-shows
organize referrals to other medical specialists.
Transmit information or documents to patients using a computer, mail, or facsimile machine.
Balance credit transactions and provide basic financial clerical support duties.
prepare claim forms for dental insurance
Must always represent the practice in a professional, pleasant, and cooperative manner.
Maintain regular attendance and adhere to the assigned work schedule and office policies.
Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
Must be able to work both independently and cooperatively in team settings.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be Amended at any time at the sole discretion of the Employer.

Success Factors

Always maintain the highest level of confidentiality to HIPAA standards.
Adhere to strict safety guidelines and procedures to OSHA and office standards.
Must be detail-oriented to prepare and process business correspondence.
Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office
Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work-related documents.
Must demonstrate excellent communication skills by talking to others to convey information effectively, and preparing business correspondence.

Expected hours: 30 – 45 per week
8-hour shift

Key Competencies and Skills:

communication skills
information collection and management
planning and organizing
accuracy
customer service skills
teamwork
initiative
adaptability
confidentiality

Experience and Education:

GED Certificate, high school diploma, or comparable experience

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)