（Full-time） Front Desk Coordinator job at Capital Dental Care

Key Responsibilities:

Answering Phones:

• Greet and assist patients over the phone with inquiries, appointment scheduling, and other requests.

• Handle incoming calls in a courteous, efficient manner and direct calls to the appropriate team members.

Scheduling Appointments:

• Schedule, reschedule, and confirm patient appointments according to availability and office policies.

• Provide reminders and ensure accurate patient information is entered into the scheduling system.

Collecting Patient Fees:

• Collect payment for dental services at the time of appointment, including co-pays, insurance co-pays, and out-of-pocket expenses.

• Process payments accurately and issue receipts.

• Manage billing inquiries and assist with insurance verification when necessary.

Confirmation Calls:

• Call patients to confirm upcoming appointments and remind them of necessary preparations (e.g., fasting before certain procedures, bringing necessary documents).

• Follow up on no-show appointments and reschedule when appropriate.

General Administrative Support:

• Maintain accurate and up-to-date patient records in the system.

• Assist with the organization and filing of patient charts and forms.

• Help with maintaining office cleanliness and organization as needed.

Customer Service:

• Provide a welcoming environment for patients, addressing their needs and concerns in a professional and compassionate manner.

• Coordinate with dental team members to ensure patient care runs smoothly.

What You’ll Get:

• Paid Time Off
• Medical Insurance

Work Hours:

• Monday to Friday, 8-hour shifts

Qualifications:

• High school diploma or equivalent required; additional education in office administration or healthcare is a plus.
• Previous experience in a dental office or healthcare setting is preferred but not required.

• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.